Who Does What: Information Technology
All requests for Information Technology support and services should be directed to HelpDesk@southflorida.edu or call ext. 7462.
The IT staff with their area of responsibility includes:
|
Cindy Beiner, help desk technician Assists callers with password resets and logging on to the network, Level 1 hardware and software troubleshooting |
|
Allen Black, network systems analyst Assists with the support of the network hardware, WiFi systems, phone system, network connectivity, and network security |
|
Diana Cleghorn, security software specialist Banner and network account security, Banner support, Sharepoint maintenance, email support, and Banner SaaS migration |
|
Blair Gilfus, end user support analyst Installation and maintenance of PC/laptop hardware and software |
|
Christian Negron, coordinator of multimedia development and support Installation and maintenance of classroom instructional multimedia hardware and filming and editing of departmental video requests |
|
Gabriel Nieves Hernandez, end user support analyst Installation and maintenance of PC/laptop hardware and software |
|
Ruel Olano, network engineer Installation and support of the network hardware, WiFi systems, phone system, network connectivity, network security, and server maintenance |
|
Frankie Rodriguez, end user support analyst II Supervises end-user support analysts and installation and maintenance of PC/laptop hardware and software, student staff hardware upgrades, and refresh |
| All offices and employees listed are supervised by Chuck Hemler, director of application software development, and Peter Elliott, vice president for administrative services. |
